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Driver support

This information has been produced to help with situations you may encounter throughout the term of your rental. Generally, as the driver of the ORIX rideshare-ready car, you are responsible for your car including maintaining and driving it safely. 

Roadside assistance

24/7 Roadside assistance is included as part of your rideshare rental, providing support for breakdowns and accidents around Australia.

Maintaining your car

As an Ola driver, you are responsible for making sure that your car is kept in top condition, warranty conditions are complied with and that safety checks such as tyre pressure, oil and coolant levels are conducted regularly.

At the appropriate intervals, ORIX will contact you to arrange a service and repair appointment at a dealership approved by ORIX. 

When you submit your car for servicing, replacement batteries, tyres or windscreens, please clearly state that your car is an ORIX managed car.

If the car is lost, stolen, abandoned or damaged during the rental, you will need to contact ORIX on 1800 314 514.

The dealership or service agent will then contact the ORIX National Service Centre for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.

A replacement car is provided for when your car is booked in for a service, subject to availability.

Car mileage

If you exceed the 1,000km allowance per week averaged across the rental period, you will be charged 10 cents per excess km.

Damaged car

If the car is lost, stolen, abandoned or damaged during the rental, you will need to contact ORIX on 1800 314 514.

Accidents

If you are involved in an accident, it is important that you follow the correct procedure. These simple steps will assist you at the scene of an accident:

  1. Determine whether any passenger in your car or the other vehicle has suffered any personal injury. 
  2. For Police, Ambulance or Fire and Rescue call 000 or 112 from your mobile phone. 
  3. Do not admit liability or offer payment to any party concerned. 
  4. Give your name, address, licence number, registration number and insurance details to the other people involved in the accident. Obtain similar details from them.
  5. Make every effort to find a witness to the accident and obtain their details. 
  6. Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
  7. Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
  8. Report the accident to ORIX as soon as possible and in any event within 24 hours. 

You can contact ORIX on 1800 314 514 to support you with the following: 

•    Towing from the scene and insurance claims assistance
•    Pick up of roadworthy cars needing repair
•    Accessing an interim replacement car
•    Arrange car repairs.

Returning the car

When you return the car, please ensure:

  • You return the car and keys
  • The car contains a full tank of petrol
  • The car is cleaned inside and outside, and that all rubbish has been removed
  • All belongings are removed.

Any damage to the car and to other peoples' cars, will be covered. Refer to the Insurance PDS for standard exclusions.

Cleaning charges may apply on the return of the car if cleaning is required to bring the car back to a serviceable condition.

You must return the car to:

  • ORIX's head office at 1 Eden Park Drive, Macquarie Park, NSW 2113 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX - 26 Memorial Avenue, Ingleburn, NSW 2565 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX - 779 Kingsford Smith Dr, Eagle Farm, QLD 4009 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX - 88 Grindle Road, Rocklea QLD 4106 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX - 5-13 Hartley Street, Garbutt, QLD 4814 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • Coming soon - ORIX - 15 Capelli Road, Wingfield, SA 5013 from Monday to Friday between 8.30am and 3.00pm ACST (Excluding public holidays). 
  • ORIX - 33-47 Dohertys Road, Laverton North, VIC 3026 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX - 25A Kewdale Road, Kewdale, WA 6105 from Monday to Friday between 8.30am and 3.00pm AWST (Excluding public holidays). 

Any questions?

View our FAQs

Contact ORIX on 1800 314 514 or at rideshare@orix.com.au.

 

This website material is intended to provide general information about our products and services, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice.  You should consult your own tax, legal accounting advisors before engaging in any transaction.  The content is current at the time of publishing but could change without notice.  The above cars are an example of a category and is subject to availability.  All cars are covered with comprehensive insurance for rideshare use with an excess of $2,000.   Rideshare-ready cars only available to Ola approved drivers with full driver’s licence from an Australian state or territory.  ORIX terms and conditions apply. Ola standard terms and conditions apply. All rates include GST.