24/7 Roadside assistance is included as part of your rideshare rental, providing support for breakdowns and accidents around Australia.
As a rideshare driver, you are responsible for making sure that your car is kept in top condition, warranty conditions are complied with and that safety checks such as tyre pressure, oil and coolant levels are conducted regularly.
At the appropriate intervals, ORIX will contact you to arrange a service and repair appointment at a dealership approved by ORIX.
When you submit your car for servicing, replacement batteries, tyres or windscreens, please clearly state that your car is an ORIX managed car.
If the car is lost, stolen, abandoned or damaged during the rental, you will need to contact ORIX on 1800 314 514.
The dealership or service agent will then contact the ORIX National Service Centre for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.
A replacement car is provided for when your car is booked in for a service, subject to availability.
If you exceed the kilometre allowance per week averaged across the rental period, you will be charged 15 cents per excess km.
There is a damage excess of $2,000 per incident. For more information regarding insurances, you can view the Product Disclosure Statement. If the car is lost, stolen, abandoned or damaged during the rental, you will need to contact ORIX on 1800 314 514.
If you are involved in an accident, it is important that you follow the correct procedure. These simple steps will assist you at the scene of an accident:
You can contact ORIX on 1800 314 514 to support you with the following:
• Towing from the scene and insurance claims assistance
• Pick up of roadworthy cars needing repair
• Accessing an interim replacement car
• Arrange car repairs.
When you return the car, please ensure:
Any damage to the car and to other peoples' cars, will be covered. Refer to the Insurance PDS for standard exclusions.
Cleaning charges may apply on the return of the car if cleaning is required to bring the car back to a serviceable condition.
You must return the car to:
Contact ORIX on 1800 314 514 or at email@example.com.
This website is intended to provide general information about ORIX products and services, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal accounting advisors before engaging in any transaction. The content is current at the time of publishing but could change without notice. All cars are covered with comprehensive insurance for rideshare use with an excess of $2,000. Rideshare-ready cars only available to Ola approved drivers with full driver’s licence. This offer applies in NSW, QLD, VIC & WA only to holders of NSW, QLD, VIC & WA driver licences. ORIX terms and conditions apply. All rates are inclusive of GST.
ORIX is solely responsible for the provision of vehicle rental/lease and all enquiries in relation to vehicles should be directed to ORIX. In relation to driving on the Ola platform, standard Ola driver agreement and terms and conditions apply.